C-SATS worked with a large multi-hospital health system on the West Coast to evaluate the impact of its surgeons' technical performance on patient and system-level outcomes. C-SATS worked with the Chief Medical Officer, Chief of Staff and the OB/GYN Division to establish a process for intra-operative video review. Customized surgeon dashboards were created to provide meaningful and actionable post-appraisal feedback.
C-SATS assembled 1,000 independent reviewers in hours
Generated over 11,000 data points
Average review time of 2.5 hours per video
The outcomes of 4 of 6 surgeons, including the top and bottom performers, correlated directly with their technical skills as measured by C-SATS.
Users of C-SATS receive detailed feedback and recommendations to improve their skills.
Feedback provides the means for continuous improvement. In a study from UCLA and the University of Michigan, Dr. Carter and team determined video-based peer feedback was associated with “better simulation scores for the intervention group than for controls” and “greater comfort level with the robotic surgery and greater learning satisfaction than controls.” (Annals of Surgery, May 2015)
Actual comments provided by C-SATS reviewers:
Healthcare systems realize significant cost savings when their practitioners use proper technique, procedure and protocol. Failures of care delivery, which include “poor execution or lack of widespread adoption of best practices," account for $154 billion in wasteful healthcare spending. (JAMA, April 2012)